Please tell me about your current role at HENNGE.
I belong to a team that focuses on supporting our customers so that they can start using HENNGE One effortlessly upon installation. Our business model includes follow-through support so that our customers can use our services long-term. We don’t just sell our products then leave the customers but present optimal solutions for their environment to help facilitate and stabilize the use of our services.
I specialize in international projects with non-Japanese members. This sounds as if I can speak good business-level English, but actually, the non-Japanese members are quite fluent in Japanese so I’m still in the process of learning English every day!
Another mission of my team is to improve our day-to-day tasks by optimizing operations. We are grateful that the number of our clients are growing, but this has resulted in a chronic shortage of staff. We believe that hiring more staff is the only solution to tackle this issue, so in the time being, we’re constantly looking for ways to efficiently carry out our operations.
Other responsibilities we undertake include collaborating with our partners, verifying technology, supporting sales staff prior to receiving orders, and following-up with existing customers.